All Systems Operational

Web Portal Operational
Streaming Events Operational
Video on Demand Operational
Live Scheduler Operational
Video Player Operational
Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Web Portal
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CDN 1
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CDN 2
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Streaming Event Ingest - Singapore
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Streaming Event Ingest - Sydney (AUS)
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Streaming Event Ingest - Netherlands (EU)
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Streaming Event Ingest - Belgium (EU)
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Streaming Event Ingest - California (USA)
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Streaming Event Ingest - Virginia (USA)
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Mar 30, 2026

No incidents reported today.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Hardware Encoder polling issue
Postmortem - Read details
Mar 27, 03:45 UTC
Resolved - The issue was identified as a problem with the cloud provider’s task queue service, which caused tasks to not be processed correctly. This has now been resolved, and operations have returned to normal. Preventative measures will be implemented to mitigate similar incidents in the future, and a detailed post-mortem will be shared soon.
Mar 25, 22:21 UTC
Investigating - We have observed potential polling issues with the Hardware Encoder that may be delaying operation processing.
Mar 25, 21:59 UTC
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026
Backend infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Mar 22, 08:10 UTC
Update - The scheduled database infrastructure update is in progress. We will provide updates as necessary.
Mar 22, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:00 UTC
Scheduled - A backend infrastructure upgrade is planned to improve the performance and long-term stability of our services. The update will take approximately 10 minutes to action and system availability should be back to normal within 30 minutes if the changes are successful.

During the update window the following aspects of the product will be affected so customers should avoid changes in these product areas:
Live Scheduler: Users may experience errors or failures when attempting to add, update, or delete live schedules.
Channels: Users may experience errors or failures when attempting to add, update, or delete channels or playlists
Mar 22, 07:55 UTC
Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

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